About IGNOU Grievance Redress And Management (iGRAM)

Dear Learners, While the University makes every effort to ensure that you are able to pursue your programme of study without any difficulty, we are aware that sometimes due to lack of information, and sometimes due to the sheer magnitude of operations, you do occasionally face problems. At IGNOU we strongly believe that you, as students of the world’s largest University, are entitled to:


  • Timely service.
  • Receiving service from competent & knowledgeable staff.
  • Reliable & accurate information.
  • Being treated with respect & courtesy.
  • An effective feedback mechanism.


It is with the objective of putting in place a system for quick resolution of your problems that iGRAM has been developed. We hope that this platform shall help us in addressing your problems in the shortest possible time, allowing you all your time to focus on your studies.


We shall be happy to hear from you about your experience with iGRAM.


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